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In observance of tomorrow's holiday we will be closed and will reopen on Friday, 24th. Happy Thanksgiving to you all! 

FAQ

  • Is YouSendWePrint for trade only?

    Yes, absolutely. YouSendWePrint.com is a Trade-Only Print Service Provider. 

    We are Specialized in Large Format Printing and focused on Sign Companies, Brokers, Graphic Artists, Designers & Agencies. And we do not and will not compete with you, the trade customer, for your customers and clients.

  • Is this site secure?

    Yes! Shopping on YouSendWePrint.com is safe & secure. Guaranteed!

    This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. 

    You can shop with confidence: Your credit card number is encrypted as it passed over the internet. Besides, your credit card number is not kept or recorded.
  • How do I create an account?

    You will have to begin our Sign Up Process from our home and then fill out a form in the next screen.

    Wholesale Permit or Business License are required (and Florida Resale Certificate, if you are in Florida).

    Our team will contact you soon, in order to check information details and activate your account.

  • When can I call for help?

    You will be able to use our Online Chat or call us during our operating hours, Monday thru Friday from 9 am to 5:30 pm EST.

    If you need to contact us but it's not between our working hours, you can send us an email via our Contact section. We will respond as soon as possible.

  • Will I receive unwanted emails?

    No, you won't. YousendWeprint only sends informative emails to the customers who are subscribed to our Newsletter Option.

    Either way, if you are already subscribed to our newsletter and would like to stop receiving these emails, you'll be able to do so. 

  • Banners. What is the largest size you can print without a welding?

    What we print without a seam depends on the material and the printer. 

    We can print banners up to 126'' (usually, 122'' if welding is required). We weld banners bigger than 126'', and this union it's almost invisible to the eye at a certain distance.

    When it comes to vinyls, the material's width it's usually 54''. If you need it wider (for wall coverings, for instance), you can do a 1/2'' overlap by default, or what you need. Please, let us know of these special requirements in the Comment section at the moment of uploading an order.

  • Banners. Is there a color limit for my banner?

    No, there isn't. We print full color on an extended CMYK color space. Most colors can be printed.

    Please, take in consideration that we don't do Pantone Matching.

  • Banners. Can you print double sided Banners?

    Yes, some banners can be printed double sided. You can find them in the drop-down list in each form, indicated by their names. The price already includes the printing on both sides. 

    Example: Blockout Banner, 15 Oz, Matte. All banners that do not say "Double Side" at the beginning, are printed one side only.

  • Banners. What kind of finishing do you offer?

    We offer the next finishing options for our banners:

    - Trim to Size.

    - 1'' Flat Hem, Welded + Grommets (every 2' or 1').

    - Metallic Grommets in Corners Only.

    - Metallic Grommets Only (every 2' or 1').

    - 3/16'' Nylon Rope, Welded (Top & Bottom, Top Only or Bottom Only).

    - Pole Pocket (Top & Bottom, Top Only or Bottom Only).

  • Can I make a change to a submitted order?

    No. Once your order is submitted, no changes can be made.

  • Can I place more than just one order at a time?

    Yes! You can place more than just one order, and they can also be sent to different addresses and then, you can make one payment for all the orders that you requested. 

  • Refund Policy

    You may return damaged or defective merchandise within 2 days of the original purchase date for a full refund minus shipping charges.

    We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value. We will only issue a refund to the credit card used at the time of checkout. To initiate a refund or exchange please fill out the form on the Contact Us tab of this website. 

  • I have an exact reprint of an order. Do I get a discount?

    No. We do not provide design services, we only do printing, therefore we cannot do any discounts in case of reprints. We suggest to do an initial orders with a bigger quantity, in order to take advantage of our quantity discounts.

  • Can I change my artwork files after submitting?

    You can change your artwork as long as it hasn't go to production, and if you do, it has to be of the same measurement as the first artwork. In order to do this, you will need to access My Account > My Orders, and upload the new Artwork with a note, letting us know about this change you've made.

    If the job it's already in production, you won't be able to change the artwork; in this case you will have to upload a new order.

  • Can I change quantity option after ordering?

    No. In this case, we suggest to place a new order. You won't be able to take advantage of our quantity discounts.

  • Can I request a hardcopy proof after ordering?

    No. We only offer Digital Proof and you can find this option in every order form.

  • What if there is a product pricing or option error?

    While YousendWeprint strives to provide accurate product and pricing information, pricing or option errors may occur. We cannot confirm the price of a configured product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices are subject to change without notice.

  • What payment methods do you accept?

    We accept all major credit cards (Visa, MasterCards, Discover and American Express). We also accept PayPal. 

    If you choose to pay with one of these cards, you'll be able to do it through our integrated merchant services, completely secured (Authorize.net) or through PayPal's payment option. In this case, click on PayPal's button and choose the option you need. 

    We do not accept cash payments upon pick up. All orders must be paid at the moment of uploading the artwork and before the job go into production.

  • Can I track my order on your website?

    Yes! You can track your orders on My Account. Once your order is sent, you will receive an email with its corresponding tracking number. 

  • What is Turnaround Time?

    Turnaround Time, also known as Production Time, is the period of time that elapses between your artwork has been uploaded and you press the “Send to Production” button and the moment in which we ship the order. Or, in case you have required a digital proof for your graphic product, the period of time between the approval of the digital proof and the moment in which we ship the order. Please note that this not include shipping time. You can check examples and details here >>

    All the times are based on normal business days, Monday through Friday, excluding federal holidays.

  • When is your specific Cut-off Time?

    YouSendWePrint Cut-off Time is on 3:00 PM EST.

    For example, in case you are buying a product and require a digital proof:

    If your digital proof is approved (and your order previously payed) by 2:00 PM EST on Monday, and the Production Time for your selected product is two days, printing will be finished on Wednesday. But if the sample is approved and payed after 3:00 PM EST on Monday, in this case your printing will be completed on Thursday.

  • Can I choose different Production Times?

    Yes! WeSendWePrint offers two Production Times or Turnaround options: 

    - 1 Business Day.

    - 2 Business Days.

    - 3 Business Days.

    You will be able to select your preferred production time in the first step of your buying process.

    See details here >>

  • When is YouSendWePrint closed for Holidays?

    We are closed for holidays in the next cases: Thanksgiving, Christmas, New Year's, Memorial Day, Independency Day and Labor Day.

  • What are the shipping options?

    At this moment, our available shipping option is with UPS. 

    You can also choose Local Pick Up (without extra charges) or Local Delivery with a Flat Rate if your Zip code is near to our location, if that is the case, you will automatically see this option in the drop-down Shipping menu.

  • What are your shipping rates?

    You will be able to see the Shipping rates on each form. The Price varies according to the distance from our zip code (33126), the weight of the material, quantity, shipping time, etc.

  • Do you ship internationally?

    At this time, YousendWeprint.com ships merchandise only to locations within the United States and U.S. territories, including Alaska, Hawai, Puerto Rico, Guam, and the US Virgin Islands; but not to other international locations.

    The risk of loss and title for all merchandise ordered on this Website pass to you when the merchandise is delivered to the shipping carrier.

  • Do you drop ship?

    Yes. Also, we can do Blind Shipping and send the job directly to your customer, without any kind identification from YouSendWePrint. In addition to this, we can add a label (without any extra charge) with your brand, if you want to. You just have to send us the art (logo of your company) ready to print. 

    You can upload to our system, your customers addresses and have them ready at the moment of completing an order, or you can it add the directly on each order form.

  • Can I pick up my Orders?

    Yes, you can pick up your orders once they are finished to our location without any additional cost.