FAQ

Banners. What is the largest size you can print without a welding?

What we print without a seam depends on the material and the printer. 

We can print banners up to 126'' (usually, 122'' if welding is required). We weld banners bigger than 126'', and this union it's almost invisible to the eye at a certain distance.

When it comes to vinyls, the material's width it's usually 54''. If you need it wider (for wall coverings, for instance), you can do a 1/2'' overlap by default, or what you need. Please, let us know of these special requirements in the Comment section at the moment of uploading an order.

Banners. Is there a color limit for my banner?

No, there isn't. We print full color on an extended CMYK color space. Most colors can be printed.

Please, take in consideration that we don't do Pantone Matching.

Banners. Can you print double sided Banners?

Yes, some banners can be printed double sided. You can find them in the drop-down list in each form, indicated by their names. The price already includes the printing on both sides. 

Example: Blockout Banner, 15 Oz, Matte. All banners that do not say "Double Side" at the beginning, are printed one side only.

Banners. What kind of finishing do you offer?

We offer the next finishing options for our banners:

- Trim to Size.

- 1'' Flat Hem, Welded + Grommets (every 2' or 1').

- Metallic Grommets in Corners Only.

- Metallic Grommets Only (every 2' or 1').

- 3/16'' Nylon Rope, Welded (Top & Bottom, Top Only or Bottom Only).

- Pole Pocket (Top & Bottom, Top Only or Bottom Only).

Do you color match?

We do not match Pantone colors, paint charts, 3M vinyl charts, customer provided color charts or any other color matching. We only print 4 color process (CMYK). If you are using Spot or Pantone colors, please convert them to CMYK.

Besides consider that printed colors may vary from your monitor due to display calibration.

How to upload artwork files & send to production my order?

Illustrated Instructions »»

1) Log in with your username and password (Located on the right top corner). 

2) Select your current order. 

3) Click the Button “Upload Artwork”. 

4) Check the “You accept that you have the artwork rights that enable their reproduction. YouSendWePrint.com, the Print Service Provider, don’t assume any responsibility about this”. 

5) Click the “Upload Files” button. 

6) Select your artwork files. 

7) Click “Open”. 

8) Click “Done”. 

9) Finally click the button "SEND TO PRODUCTION". 

Can I make a change to a submitted order?

No. Once your order is submitted, no changes can be made.

Can I place more than just one order at a time?

Yes! You can place more than just one order, and they can also be sent to different addresses and then, you can make one payment for all the orders that you requested. 

Refund Policy

You may return damaged or defective merchandise within 2 days of the original purchase date for a full refund minus shipping charges.

We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value. We will only issue a refund to the credit card used at the time of checkout. To initiate a refund or exchange please fill out the form on the Contact Us tab of this website. 

I have an exact reprint of an order. Do I get a discount?

No. We do not provide design services, we only do printing, therefore we cannot do any discounts in case of reprints. We suggest to do an initial orders with a bigger quantity, in order to take advantage of our quantity discounts.

Can I change my artwork files after submitting?

You can change your artwork as long as it hasn't go to production, and if you do, it has to be of the same measurement as the first artwork. In order to do this, you will need to access My Account > My Orders, and upload the new Artwork with a note, letting us know about this change you've made.

If the job it's already in production, you won't be able to change the artwork; in this case you will have to upload a new order.

Can I change quantity option after ordering?

No. In this case, we suggest to place a new order. You won't be able to take advantage of our quantity discounts.

Can I request a hardcopy proof after ordering?

No. We only offer Digital Proof and you can find this option in every order form.

What if there is a product pricing or option error?

While YousendWeprint strives to provide accurate product and pricing information, pricing or option errors may occur. We cannot confirm the price of a configured product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices are subject to change without notice.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCards, Discover and American Express). We also accept PayPal. 

If you choose to pay with one of these cards, you'll be able to do it through our integrated merchant services, completely secured (Authorize.net) or through PayPal's payment option. In this case, click on PayPal's button and choose the option you need. 

We do not accept cash payments upon pick up. All orders must be paid at the moment of uploading the artwork and before the job go into production.

Can I track my order on your website?

Yes! You can track your orders on My Account. Once your order is sent, you will receive an email with its corresponding tracking number. 

What is Turnaround Time?

Turnaround Time, also known as Production Time, is the period of time that elapses between your artwork has been uploaded and you press the “Send to Production” button and the moment in which we ship the order. Or, in case you have required a digital proof for your graphic product, the period of time between the approval of the digital proof and the moment in which we ship the order. Please note that this not include shipping time. You can check examples and details here >>

All the times are based on normal business days, Monday through Friday, excluding federal holidays.

When is your specific Cut-off Time?

YouSendWePrint Cut-off Time is on 3:00 PM EST.

For example, in case you are buying a product and require a digital proof:

If your digital proof is approved (and your order previously payed) by 2:00 PM EST on Monday, and the Production Time for your selected product is two days, printing will be finished on Wednesday. But if the sample is approved and payed after 3:00 PM EST on Monday, in this case your printing will be completed on Thursday.

Can I choose different Production Times?

Yes! WeSendWePrint offers two Production Times or Turnaround options: 

- 1 Business Day.

- 2 Business Days.

- 3 Business Days.

You will be able to select your preferred production time in the first step of your buying process.

See details here >>

When is YouSendWePrint closed for Holidays?

We are closed for holidays in the next cases: Thanksgiving, Christmas, New Year's, Memorial Day, Independency Day and Labor Day.

What terms govern my use of YouSendWePrint.com?

Please review the following basic rules governing your use of the YouSendWePrint.com website. Your use of YouSendWePrint.com (the “Site”) constitutes your unconditional agreement to follow and be bound by these Terms and Conditions.
Although you may bookmark a particular portion of the Site and thereby bypass this Agreement, your use of the Site still binds you to these Terms and Conditions.
YouSendWePrint.com reserves the right to update or modify these Terms and Conditions at any time without prior notice. We encourage you to review these Terms and Conditions whenever you use the Site.

What does YouSendWePrint.com’s Customer Satisfaction policy cover?

YouSendWePrint.com is committed to customer satisfaction, and we do everything possible to ensure proper cutting, accurate color reproduction, and excellent printing quality.
However, certain circumstances are beyond our control and are not covered by this guarantee. YouSendWePrint.com cannot be responsible for:
•    Spelling, punctuation, or grammatical errors made by the customer.
•    Inferior-quality or low-resolution uploaded images.
•    Design errors or color-selection errors introduced by the customer during the artwork file creation process.
•    Errors in user-selected options, such as product type, size, finishing options, or quantity.
•    Incorrect file dimensions, image orientation, or file submission that does not comply with YouSendWePrint.com specifications.
•    Damage to products occurring after delivery to the customer.
•    Duplicate orders placed by the customer.
•    Incorrect shipping addresses, undeliverable packages, three unsuccessful delivery attempts, or other errors created by the customer.

What is the YouSendWePrint.com return, refund, exchange, and reprint policy?

All products offered by YouSendWePrint.com are custom, unique pieces and made to order. All sales are final. No returns, exchanges, or refunds are accepted.
If we verify that YouSendWePrint.com made an error, we will reprint the order at no cost to the customer.
If there is a problem with your order, you must report it within two business days of the date you received it.

How do I report a problem or submit a claim for an order?

You can submit your claim via email at [email protected], specifying your company, order number, and the issue.
In the case of shipping damage, our customer service representative will request that you submit digital photos of the outside of the packaging, the wrapping material, and the damaged goods to document the product’s defect.
In some cases, the customer will be required to ship the defective product back to YouSendWePrint.com at the customer’s own expense and within an agreed-upon reasonable time frame.
Our customer service representatives will document your issue and create a claim for you to reference while we investigate how to resolve the problem.
YouSendWePrint.com will not be liable for any damage that may occur during transportation. The claim process is handled through the delivery company, UPS.

What should I do if my UPS package arrives damaged?

If your package arrives damaged, and in order for a claim to be processed, we strongly advise that you DO NOT RECEIVE IT.
Report the damage, return the package to the UPS driver, and take pictures of the damaged package that include the shipping label.
If we do not receive proper documentation to file a claim with UPS, both the claim and the reorder will be the customer’s responsibility, and we cannot guarantee reimbursement by UPS for your reprint.

Does YouSendWePrint.com guarantee the durability or performance of printed materials and products?

YouSendWePrint.com only controls the correct printing on the selected material and is NOT responsible, under any circumstances, for the final duration of the product.
YouSendWePrint.com does not provide any type of warranty for any material once installed on any type of surface, whether indoors or outdoors, nor does it guarantee that its products will perform under any particular set of conditions.
All indicated durability periods correspond only to the theoretical duration expectations provided by the manufacturer for each material before it has been printed and are provided solely as a guide to the quality of the products.

What factors may affect the expected durability of a material?

Conditions and circumstances such as poor installation quality, poor choice or absence of lamination, an inadequate mounting base, use in desert or beach areas, excessive exposure to UV rays, abrasion caused by misuse, and other similar factors may drastically reduce the duration indicated by the manufacturer.
Certain discoloration may occur after two years, depending on the type of lamination used, weather conditions, and exposure.
YouSendWePrint.com shall not be liable for any direct, indirect, incidental, special, or consequential damages—including, but not limited to, loss of profits, revenue, or business—resulting from, or in any way related to, the performance, use, or inability to use any YouSendWePrint.com product.
This limitation applies regardless of the legal theory upon which damages are sought.

How are oversized banners packaged and shipped?

Any banner over 86" on its shortest side will be folded and shipped in a box.
All banners under 86" on their shortest side will be rolled and shipped in tubes.
Depending on the final size and weight of the packaging, oversized-item fees may apply.
Folded banners will most likely result in wrinkled material or slight imperfections in the print. YouSendWePrint.com will not be responsible for damage that may occur during transportation.
Neither YouSendWePrint.com nor the delivery company, UPS, will accept responsibility for such damage. This means that we will not reimburse damaged merchandise or shipping charges and cannot provide replacements free of charge in any case.

What currency and payment terms apply to orders?

All prices and amounts shown on the Site are in U.S. Dollars (USD), unless otherwise noted.
If a User submits a request on the Site to purchase printing products or other services, the User agrees that all charges, taxes, shipping fees, and processing fees will automatically be charged to the credit card or paid by the User using an approved payment method. Such amounts will be posted on the Site.
Once a print job has been approved by the customer and sent to production through the Site, no changes are allowed to the artwork files, job characteristics, or printing turnaround time.
No work will proceed on any print job in your order until full payment has been received by YouSendWePrint.com.

How does YouSendWePrint.com apply sales tax?

YouSendWePrint.com is required to collect sales tax on purchases shipped to any state or states where sales tax is applicable.
Sales tax will be calculated based on the printing and finishing product subtotal.

When does printing turnaround time begin?

Printing turnaround time begins once your order has been placed and your print-ready files have been uploaded to your account, attached to your printing job, and approved for printing.
For printing jobs that do not have complete digital source files provided, printing turnaround begins when we have received the print-ready file or files for your print job, not when the order was initially submitted.
If your job is approved by 3:00 P.M. EST, printing turnaround time begins that business day.
YouSendWePrint.com offices are closed on Saturdays, Sundays, and holidays. These days are therefore not included when calculating printing turnaround time.
Printing turnaround time does not include shipping transit time. You should allow additional business days for delivery based on the shipping method you selected.

Does YouSendWePrint.com guarantee shipping transit times?

Shipping transit times vary, and YouSendWePrint.com assumes no responsibility for delays caused by shipping carriers, weather, or any damages resulting from failure to receive a job on time.

Your order may arrive late due to unforeseen delays in delivery service, equipment breakdowns, illness, or other circumstances.

How long are Local Pickup orders held at the YouSendWePrint.com facility?

Local Pickup orders will be held for 30 days at our facility.
After 30 days, we will recycle your order.

What should I do if a delivered package is torn or appears damaged?

Do not accept a package if it is torn or appears damaged on the outside. Please return it to the UPS driver.
We will only accept claims submitted within two business days after the date your order was delivered.
In order to process a claim, we will require pictures of the damaged goods along with the packaging and all protective wrapping included with the shipment.

Who owns the content displayed on YouSendWePrint.com?

You, the User, acknowledge that all content included on the Site—including, without limitation, information, data, software, photographs, graphs, typefaces, graphics, images, illustrations, maps, designs, icons, written material, other material, and compilations (collectively, “Content”)—constitutes intellectual property and copyrighted works of YouSendWePrint.com and/or various third-party providers (“Providers”).
Reproduction or storage of Content retrieved from the Site, in all forms, media, and technologies now existing or hereafter developed, is subject to the U.S. Copyright Act of 1976, Title 17 of the United States Code.

What restrictions apply to my use of the YouSendWePrint.com website?

You may use the Site only to make legitimate requests to purchase the products or services offered, each of which constitutes a “Request.”
You may not use the Site to make speculative, false, or fraudulent Requests.
You may not use robots or other automated means to access the Site unless specifically permitted by YouSendWePrint.com.
You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of the Site.
You agree to promptly update your membership information, if applicable, to keep it current, complete, and accurate.
It is a violation of law to place a Request using a false name or an invalid credit card.
Please be aware that even if you do not provide your real name, your web browser transmits a unique Internet address that can be used by law enforcement officials to identify you. Fraudulent users may be prosecuted to the fullest extent of the law.
Permission is granted to electronically copy and print hard-copy portions of the Site solely for the purpose of using the Site as a shopping resource.
Any other use of materials or Content from the Site, including reproduction for any purpose other than that described above, without the prior written consent of YouSendWePrint.com, is prohibited.

What terms apply when I send emails, comments, questions, or ideas to YouSendWePrint.com?

We encourage you to share your comments and questions with us, but we may not be able to respond to all of them.
We assume no responsibility for reviewing unsolicited ideas for our business, such as product or advertising ideas, and will not incur any liability as a result of similarities between those ideas and materials that may appear in future YouSendWePrint.com programs.
You are responsible for any material you submit. You, and not YouSendWePrint.com, have full responsibility for any message you send, including its reliability, originality, and copyright.
Please do not disclose trade secrets or other confidential information in your messages.
Any and all rights to materials and ideas submitted to us become the exclusive property of YouSendWePrint.com.

What privacy terms apply when I use YouSendWePrint.com?

You confirm that you have read, understood, and agree to the YouSendWePrint.com Privacy Policy, the terms of which are incorporated herein, and agree that the terms of that policy are reasonable and satisfactory to you.
You consent to the use of your personal information by YouSendWePrint.com, its third-party providers, and/or distributors in accordance with the terms and for the purposes set forth in the YouSendWePrint.com Privacy Policy.
If you are not a resident of the United States, please note that the personal information you submit to the Site will be transferred to the United States and processed by YouSendWePrint.com in order to provide the Site and its services to you or for such other purposes as set forth in the Privacy Policy.

What is YouSendWePrint.com’s general limitation of liability?

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL YOUSENDWEPRINT.COM—INCLUDING ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, OR AFFILIATES (COLLECTIVELY, THE “COVERED PARTIES”)—BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE, THAT ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE, ANY DELAY OR INABILITY TO USE THIS SITE, OR ANY INFORMATION, SOFTWARE, PRODUCTS, OR SERVICES OBTAINED THROUGH THIS SITE, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If, notwithstanding the above, a Covered Party is found liable for any loss or damage relating to the use of the Site, the User agrees that the liability of any such party shall in no event exceed the fee or charge assessed to the User by YouSendWePrint.com for making a Request.
Some states—to the extent their law might be deemed to apply, notwithstanding the selection of Florida law as described—do not allow the limitation of liability, so the foregoing limitations might not apply to you.

What terms apply if I place an order for or on behalf of a third party?

If you use the Site to submit Requests for or on behalf of a third party (“Third Party”), you are responsible for any error in the accuracy of information provided in connection with such use.
You must also inform the Third Party of all Terms and Conditions applicable to all products or services acquired through the Site, including all applicable rules and restrictions.
Each User using the Site for or on behalf of a Third Party agrees to indemnify and hold each Covered Party harmless from and against any and all liabilities, losses, damages, suits, and claims, including the costs of defense, relating to the Third Party’s or the User’s failure to fulfill any of the obligations described above.
The User is directly responsible for any Request submitted, including all related fees, charges, and performance obligations.

What happens to comments, feedback, suggestions, or ideas I submit?

All comments, feedback, suggestions, and ideas disclosed, submitted, or offered to a Covered Party in connection with your use of the Site (collectively, “Comments”) shall become and remain the exclusive property of YouSendWePrint.com.
Comments may be used by a Covered Party in any medium and for any purpose worldwide without obtaining your specific consent, and you relinquish all rights to such Comments.
No Covered Party is under any obligation to maintain your Comments—or the use of your first name and first initial of your last name with any comments—in confidence, to pay you compensation for any Comments submitted, or to respond to any of your Comments.
You agree that you will be solely responsible for the content of any Comments you make.

Is YouSendWePrint.com responsible for third-party websites or services linked from the Site?

To the extent that the Site contains links to outside services and resources, any concerns regarding such services or resources should be directed to the applicable outside service or resource provider.
None of the Covered Parties guarantees or warrants the accuracy or completeness of the information or content included on the websites of these outside services and resources.
The outside services and resources are in no way related to YouSendWePrint.com and are neither its employees nor its agents.

Can my access to YouSendWePrint.com be terminated or suspended?

Yes. User access to all or part of the Site may be terminated or suspended at any time, without notice and for any reason.

Do the headings used in these Terms and Conditions affect their meaning?

No. The captions in these Terms and Conditions are provided only for convenience and do not, in any way, limit or otherwise define the terms and provisions of these Terms and Conditions.
None of the Covered Parties is responsible for any errors or delays in responding to a Request caused by an incorrect email address provided by you or by other technical problems beyond their control.

What constitutes the entire agreement between the User and YouSendWePrint.com?

These Terms and Conditions, together with the Privacy Policy and those terms and conditions incorporated herein or referred to herein, constitute the entire agreement (collectively, the “Agreement”) between you and each Covered Party relating to the subject matter hereof.
The Agreement supersedes any prior understandings or agreements, whether oral or written, regarding the subject matter and may not be amended or modified except in writing or by making such amendments or modifications available on the Site.
If any provision of the Agreement is found to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions will not in any way be affected or impaired.

What are the shipping options?

At this moment, our available shipping option is with UPS. 

You can also choose Local Pick Up (without extra charges) or Local Delivery with a Flat Rate if your Zip code is near to our location, if that is the case, you will automatically see this option in the drop-down Shipping menu.

What are your shipping rates?

You will be able to see the Shipping rates on each form. The Price varies according to the distance from our zip code (33126), the weight of the material, quantity, shipping time, etc.

Do you ship internationally?

At this time, YousendWeprint.com ships merchandise only to locations within the United States and U.S. territories, including Alaska, Hawai, Puerto Rico, Guam, and the US Virgin Islands; but not to other international locations.

The risk of loss and title for all merchandise ordered on this Website pass to you when the merchandise is delivered to the shipping carrier.

Do you drop ship?

Yes. Also, we can do Blind Shipping and send the job directly to your customer, without any kind identification from YouSendWePrint. In addition to this, we can add a label (without any extra charge) with your brand, if you want to. You just have to send us the art (logo of your company) ready to print. 

You can upload to our system, your customers addresses and have them ready at the moment of completing an order, or you can it add the directly on each order form.

Can I pick up my Orders?

Yes, you can pick up your orders once they are finished to our location without any additional cost.